Refund and Returns Policy


Effective Date: December 30, 2024

At UltimateAlinova, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your product, this Refund and Returns Policy outlines the terms under which you can return or exchange it.

1. Eligibility for Returns

You are eligible for a return or exchange under the following conditions:

  • Timeframe: Returns must be requested within 30 days of receiving the product.
  • Condition: The product must be unused, in original condition, and in its original packaging. Any product that has been opened, used, or altered in any way is not eligible for return.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns or exchanges.

2. Return Process

To initiate a return or exchange:

  1. Contact Us: Email us at info@ultimatealinova.net or call (912) 345-0009 to request a return authorization. Please include your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Return Shipping: You are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return reaches us.

3. Refunds

Refunds will be issued once the returned product has been inspected and approved. The following terms apply to refunds:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.
  • Processing Time: Refunds typically take 7-10 business days to process once the returned product is received. Please allow additional time for your bank or payment provider to process the refund.
  • Non-Refundable Items: Certain items, including opened software, digital products, or personalized products, are non-refundable.

4. Exchanges

If you wish to exchange a product for a different model, size, or color, please follow the same return process outlined above and request an exchange instead of a refund. Any difference in price will be charged or refunded based on the product exchange.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will provide a full refund or send a replacement product at no additional cost. You may be required to return the defective product to us in its original condition.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been opened, used, or altered.
  • Customized or personalized products.
  • Digital products, including downloadable software.
  • Products that are marked as final sale.

7. Shipping Costs

Shipping charges are non-refundable, and you will be responsible for the cost of return shipping, except for defective or damaged items.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically to stay informed.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us: